Shipping Policy

At Matcha Girl Official, we want your matcha to arrive safely, fresh, and ready to enjoy. Please review our shipping policy below for important information about order processing and delivery.

Order Processing

Orders are processed Monday through Friday, excluding holidays. Please allow 1–3 business days for your order to be processed before it ships.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided at checkout and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

Please note that shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping method.

Any free shipping promotions will be subject to the terms and conditions specified at the time of purchase.

Order Tracking

Once your order has shipped, you can use the tracking number provided in your shipping confirmation email to follow your package.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect or Incomplete Addresses

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete shipping address, Matcha Girl Official may not be responsible for additional shipping costs, delays, or lost packages resulting from the incorrect information.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, Matcha Girl Official is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package and products so we can review the situation and assist you.

International Shipping

If international shipping is available for your location, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and local carrier conditions.

Questions About Your Order

If you have questions about your shipment or order, please contact our customer support team. We are happy to help.

Thank you for choosing Matcha Girl Official and making matcha part of your daily ritual.